Privacy Policy
Last Updated:
1. Who We Are
Designscape Consultants Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or contact us.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Designscape Consultants Ltd is the Data Controller responsible for your personal information.
Registered Office:
Company Registration Number:
VAT Registration Number (if applicable):
Email:
Telephone:
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information you provide
· Name
· Company name
· Email address
· Telephone number
· Postal address (where applicable)
· Details about your project or enquiry
· Any information you choose to include in correspondence
Newsletter subscriptions
If you subscribe to receive marketing communications, we collect:
· Name (if provided)
· Email address
· Your marketing preferences
Technical Information
When you visit our website, we may automatically collect:
· IP address
· Browser type and version
· Device information
· Operating system
· Website pages visited
· Time spent on pages
· Referral website
· Date and time of access
This information is collected through cookies and similar technologies.
3. How We Collect Your Information
We collect personal information when you:
· Complete a contact form
· Request information about our services
· Contact us by email or telephone
· Subscribe to our newsletter
· Book a consultation
· Download resources from our website
· Interact with us on social media
· Browse our website using cookies
4. How We Use Your Information
We use your information to:
· Respond to enquiries
· Discuss potential projects
· Provide quotations
· Deliver architectural and consultancy services
· Manage client relationships
· Improve our website
· Send newsletters where you have given consent
· Comply with legal obligations
· Prevent fraud and maintain website security
· Monitor website performance and user experience
We do not sell your personal information to third parties.
5. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Consent
Where you have agreed to receive marketing communications or newsletters.
You may withdraw your consent at any time by clicking the unsubscribe link in our emails or contacting us directly.
Legitimate Interests
We process information where necessary for our legitimate business interests, including:
· Responding to enquiries
· Managing client relationships
· Improving our services
· Maintaining website security
· Analysing website performance
We ensure these interests do not override your rights and freedoms.
Contract
Where processing is necessary to fulfil a contract with you or to take steps before entering into a contract.
Legal Obligation
Where we are required to retain information to comply with legal or regulatory requirements.
6. Marketing Communications
If you choose to receive marketing communications, we may occasionally send information about:
· Company news
· Architectural projects
· Industry updates
· Planning insights
· Design advice
· Events and newsletters
You may unsubscribe at any time using the link provided in our emails or by contacting us directly.
7. Sharing Your Information
We only share personal information where necessary.
This may include:
· Website hosting providers
· IT support providers
· Email service providers
· Analytics providers
· Professional advisers
· Regulatory authorities where legally required
Current service providers include:
Website Hosting
Email Marketing Provider
Analytics Provider
CRM System (if applicable)
We ensure that any third-party providers process personal information securely and in accordance with applicable data protection laws.
8. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place, including:
· UK International Data Transfer Agreements
· UK-approved Standard Contractual Clauses
· Adequacy Regulations where applicable
9. Data Security
We take appropriate technical and organisational measures to protect personal information from:
· Unauthorised access
· Loss
· Misuse
· Alteration
· Disclosure
· Destruction
While we take reasonable steps to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
10. How Long We Keep Information
We retain personal information only for as long as necessary.
Typical retention periods include:
General enquiries
Up to ——————————
Client records
Up to ——————————
Marketing subscriptions
Until you unsubscribe
Legal or financial records
As required by applicable legislation
11. Your Rights
Under UK GDPR you have the right to:
· Request access to your personal information.
· Request correction of inaccurate information.
· Request deletion of your information where appropriate.
· Request restriction of processing.
· Object to certain processing.
· Request transfer of your information to another provider where applicable.
· Withdraw consent where processing is based on consent.
· Lodge a complaint with the Information Commissioner’s Office (ICO).
Further information is available from:
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
12. Cookies
Our website uses cookies to improve your browsing experience.
Further information can be found in our separate Cookie Policy.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing any personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this website together with the date it was last updated.
15. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Designscape Consultants Ltd
Address:
Email:
Telephone: